Support

We will specialize in its status through challenges and technology investments.

About A/S

A/S Policy
Orion Technology’s products are proudly designed and produced with the highest performance and quality in mind.
As a result, we are able to offer our valued customers our 2-Year Parts and Labor Warranty.
In the rare event that one of our products does not perform according to our specifications or our customer’s expectations, Orion Technology’s on-site Technical Support staff will work diligently to resolve each case.
Orion Technology may also choose to provide an Advanced Replacement unit depending on the details of each individual case.
Troubleshooting and RMA Procedure
  1. 1You are welcome to contact Orion Technology’s on-site Technical Support staff (contact information)
  2. 2If troubleshooting is unsuccessful, please follow the instructions on our Return Material Authorization (RMA) Request Form to request a RMA number.
A/S Instructions
  1. 1Each section on our RMA Request Form must be completed in order to receive an RMA number
    * Note: All Orion Technology RMA numbers are valid for 30 days.
  2. 2Each package being returned to Orion Technology must have the RMA number on the outer box along with the following shipping info.
Download A/S Request Form